Energy Services Customer Support

Available to you around the clock and around the world.

Information to provide when reporting an issue:

  • Name
  • Phone Number
  • Alternate Phone Number
  • Email Address
  • Company Name and Location of Site(s) involved
  • Detailed description of the problem

 

A Customer Support Center (CSC) representative will provide an incident ticket number used to track the incident. The customer provided contact information will be used for the initial notification via email when the ticket is created.

 

Escalations occur at the discretion of the on-duty CSC Supervisor. Customers, Regional Leads and Sales can always contact the CSC at any time to escalate. Internal and external clients may request severity or impact escalations at any point they deem necessary through a CSC Supervisor.

Primary Contacts:

General Support Contact

+1.888.974.4638

+1.281.674.0130

gem-customercare@mobtec.net

 

Supervisor, Global CSC

+1.888.974.4638
+1.281.674.0130

cscsupers@mobtec.net

 

Manager, Customer Support Center (CSC)

+1.281.674.0647
+1.346.383.5939
Email CSC Manager

Region-specific

24/7 Global

+1.888.974.4638

United States

+1.281.674.0130

U.S. Toll-free

+1.888.974.4638

CSC Email

gem-customercare@mobtec.net

For customers outside of the United States, you can call the following local numbers that will connect you to our Global CSC.

 

South America/Brazil

+55.11.3532.7770

 

UK

+44.1224.025220

 

Norway

+47.23.96.27.07

 

Qatar

+974.4458.6020

Qatar Toll-free

+974.800.6020

 

Dubai

+971.4.367.6010

 

Saudi Arabia

+966.13.510.6020

 

Oman

+968.800.78728  *

*can only be dialed from within the Oman calling region

 

Singapore / Asia-Pacific

+65.6016.2060

 

Australia

+61.8.6186.1795

 

Malaysia

+60.3.2028.7320

 

Brunei

+67.3422.7520

 

Thailand

+66.2026.1520